Refunds & returns
Every print is made by us in San Diego, so we want you happy with it. Here's how it works.
Changed your mind before we ship?
Cancel any time before your order ships or is picked up and we'll refund you in full. Prints made just for you (print-to-order, a color you asked for) can be cancelled for a full refund until we start printing. After that, ask us; we'll usually still work something out.
Arrived broken or wrong?
Send us a photo within 2 days of delivery by replying to your order email. We'll reprint and ship a replacement for free, or refund you, your choice. No need to send the broken one back.
Lost in the mail?
Every order ships with tracking. If tracking hasn't moved in 7 days, or it says delivered and you can't find it, reply to your order email. We'll help with the carrier.
No returns for change of mind.
All sales are final once your order ships or is picked up, unless it arrives broken or wrong (see above).
What's normal for 3D prints
Small layer lines, tiny marks where supports were, and slight color differences from the photos are part of how 3D printing works. They're not defects.
How you get your money back
Refunds go back the same way you paid (card, Apple Pay, Venmo, Cash App) within 5 business days of us approving them. Cash orders get cash back.
Safety
Some prints have small parts and aren't for children under 3.
Questions?
Reply to your order email, or write to hello@wonkyworks3d.com, and we'll get back to you within 1 to 2 days.